Return & Refund Policy

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at sales@nugabest.co.ke. 

Return Policy 

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. 

If you wish to return your item, we must receive your request within 7 days of the date you received your item. 

Refunds 

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email /call once the request has been processed to let you know if your return was approved. 

If approved, the money will be refunded to your original method of payment within 3 days. 

Exchanges 

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email sales@nugabest.co.ke within 2 days of receiving your product to begin the process. 

Return Shipping 

You are responsible for paying for the return shipping costs.